About

Where Cork Meets Fashion

A Portuguese brand specialised in shoes, bags & accessories made from cork material.
Focused on reinventing cork as a new, natural and unique material for fashion industry, combining traditions (our roots) with modernity, setting a journey towards a sustainable future (our routes).
The name “rutz” emerge from this blended concepts: Origins + Green Future = Rurbanism.
A 2012 brand that is leading innovation on cork shoes and amplifying their offer to have a complementary items such as bags, wallets, tablet covers, notebooks, belts and jewellery.
Present on 8 different countries around the world like US, Canada, Germany, Netherlands, South Korea, Israel, Portugal and Spain, customers can “feel” rutz on local and very personalised boutiques, to maintain the core elements of the brand: uniqueness, comfort, lightness, elegance & sustainability.

Website
https://rutz.pt/

Showroom Contacts
  • Hugo Baptista
    Marketing & Designer of Rutz Walk in Cork
    Address
    Rua dos Sapateiros, 181-183
    1100-577 Lisbon
    Lisboa
    Portugal
    Phone
    +351961350029
    Mobile
    +351961350029

    Send email
  • Raquel Castro
    Owner & Designer of Rutz Walk in Cork
    Address
    Rua dos Sapateiros, 181-183
    1100-577 Lisbon
    Lisboa
    Portugal
    Phone
    +351961350028
    Mobile
    +351961350028

    Send email
Terms & Conditions

RUTZ WALK IN CORK // TERMS & CONDITIONS

-General web and e-shop terms and conditions

Please read these carefully, if you have any doubt or suggestion you can contact us always through rutz@rutz.pt we'll be glad to help you.
These terms and conditions apply to all orders placed by the client with us at WWS, by placing your order you enter into an agreement with us and accept our terms & conditions.
R.U.T.Z, Lda reserve the right to modify these terms and conditions any time.

-Company Information

R.U.T.Z., Lda
NIPC: 510127061
Office & Showroom: Rua dos Sapateiros, 181-183 | 1100-100 Lisboa, Portugal

-Portugal-Trademark

rutz walk in cork is a trademark may not be used in connection to any product or service that is not a part of Rutz Walk In Cork, and in any way that is likely to cause confusion among customers, or in any manner that discredits Rutz Walk In Cork.

-Placing orders

To place your order, please select the products and quantities you wish to purchase and add them to the basket.
You can review your basket before completing your order.
To complete your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data.
After formalizing this step you will receive an electronic mail confirming from us the acceptance of the order.
R.U.T.Z., Lda will supply the products subject to their availability or will manufacture especially for your order.

-Guarantee of our products

All the products supplied by R.U.T.Z. Lda. have the guarantees demanded by current legislation in the sphere of consumers and users.
This guarantee will only be effective if you keep the document or supporting document for the purchase given you by us.

In the event of an item having any flaw or defect during the guarantee period, you must immediately inform us of this by sending an e-mail to rutz@rutz.pt in order for us to be able to manage the incident properly as soon as possible.

-Payment

30% on order and 70% when items are ready to be shipped.

-Prices policy & shipping

All our prices are in euros (€). the prices of the products are as specified (vat not included) and R.U.T.Z., Lda reserves the right to modify these at any time.
Shipping costs and customs duties are not included in the price.

-Important information for non-eu clients-

Take into account that international shipments outside the European Union might have some additional duties fees and taxes once the shipment reaches your country.
R.U.T.Z., Lda cannot control or predict these charges, it is our client's responsibility to pay any additional charges for customs clearance.
Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.
We recommend to request information at your local customs office in order to calculate any eventual additional fees.
In the case you refuse to receive the order because of the unexpected additional fees, R.U.T.Z., Lda. reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.

-Shipping fees for each country and delivery times in working days

Portugal 1-5 days by DHL Express Free
Europe 1-4 days by DHL Express Free
Rest of the world Safety Shipping -5 to 10 days It depends on kilos and which zone products will be send. Please contact us for further infos.
Our delivery periods are approximate and are exempt from exceptional circumstances or force majeure causes. in the event of any such exceptional circumstances occurring, R.U.T.Z., Lda will contact you as soon as possible.
Delivery times given at any time by us. will always be informative and guidelines, not being binding for R.U.T.Z, Lda the delivery of your order will be made to the address placed in your order, if for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.
R.U.T.Z, Lda will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control.
We will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time.
The couriers will make two attempts at delivery to the address stated and your order will be returned to R.U.T.Z., Lda after these two attempts, should they be unsuccessful. in this last case, R.U.T.Z., Lda reserves the right to collect or withhold any sum due for compensation of damages which it has undergone as a result of the impossibility of delivering the goods.
Privacy Policy
Making purchases through our WWS page, you have been informed and given your consent to your personal data to be included in the file known as “clients base data” previously made know to the Portuguese data protection agency, and managed under the responsibility of R.U.T.Z, Lda your information will be kept and saved in a secure database and will not be shared with third parties.
We may use your information to send you the newsletter, but you are always free to unsubscribe to the newsletter at any given time.

-Copyrights & Applicable Legislation

R.U.T.Z, Lda reserves all the intellectual property rights connected to all and any part of this website, also for any act of reproduction, distribution or public disclosure is expressly forbidden.
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, is the property of R.U.T.Z., Lda and protected by international copyright laws.
Portuguese legislation shall be applicable to any action taken on our website as well as any purchase made over this, settlement of any disagreement being subject to the Portuguese courts in Lisbon.

-Refund / Cancellation Policy

We want a happy customer so if you are not happy with your item, contact us so we can start with the return process
Before we sent any products for our customers, we double check if the product has any damaged, so , please, as soon as you get your delivery, inspect it and if it has any damage, let us know so we can return, refund or replace your order.
R.U.T.Z., Lda will not make any change or not accept the return of any products if the item has been used, washed, or not labeled, or has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.
R.U.T.Z., Lda reserves the right to check the products carefully before agreeing to any exchange or return.
We will only refund / replace products which are in the original condition as shipped.
You have seven (7) working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased
To be able to proceed to process the return of products you must get in touch with us, so we can give you the information and documents required to go through with the return.
In any event we will supply the contact details of the transport company so that you can handle the collection of products for return with them directly.

Contact us!

R.U.T.Z., Lda – Rutz Walk In Cork
Office & Showroom:
Rua dos Sapateiros, 181-183
1100-100 Lisboa

Please get in touch with us by sending an email to rutz@rutz.pt, explaining your problem with your name and order number.